Terms & Conditions
Effective Date: January 1, 2025
Introduction
Welcome to Solar Hub. By accessing or using our platform, you agree to these terms and conditions. Please read them carefully before continuing to use our services.
Platform Purpose
Solar Hub is designed to connect Sri Lankan homeowners and businesses with expert solar service providers. We act as a directory and communication tool, helping users get quotes, schedule consultations, and streamline maintenance. However, we do not handle payments or manage any direct transactions between users and providers.
- No Payment Responsibility: We are not responsible for any payments, refunds, or financial disputes between clients and solar providers.
- No Booking Management: All scheduling, negotiations, and contractual agreements are managed directly between the client and the provider.
User Responsibilities
For Clients:
- Verify the legitimacy and qualifications of a solar provider before engaging their services.
- Address any disputes or issues directly with the chosen provider.
- You may report misconduct or concerns via our platform's reporting tools.
For Solar Providers:
- Maintain accurate profiles and ensure the services listed are offered professionally and ethically.
- Deliver services promptly and reliably, aligning with the scope agreed upon with each client.
- Serious misconduct or repeated client complaints may lead to suspension or removal from Solar Hub.
Prohibited Activities
All users (clients and providers) are prohibited from:
- Posting false, misleading, or defamatory content.
- Using the platform for illegal or unauthorized activities.
- Harassing, threatening, or abusing other users.
- Attempting to circumvent or compromise the platform’s security or functionality.
Disclaimer
Solar Hub serves solely as an intermediary, providing a channel for clients and solar providers to connect. We assume no liability for the actions or inactions of either party, nor for the quality or outcome of any solar service provided.
Changes to Terms
We reserve the right to modify these terms and conditions at any time. Any updates will be posted on this page with a revised effective date.